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Internal Grievances and Complaints

Formal complaints by employees or individuals served and their designees should be submitted to the Program Director in writing, and will receive a written response of the outcome of the complaint within 5 business days. AToN Center administration will exercise due diligence in investigating all internal and external complaints in an impartial and prudent manner. Secondary impartial consultants may be employed to assist with investigations as needed.


AToN Center will not subject residents who make complaints or have complaints submitted on their behalf to any reprisals, interruptions of care, or discriminatory or adverse treatment due to complaint filing.
Letters may be submitted to:
AToN Center Program Director
P.O. Box 230746
Encinitas, CA 92023

State Licensing and Certification Grievance and Complaint Information:

To File a Complaint:
In accordance with Title 9, Chapter 4, Section 10541(a), of the California Code of Regulations, any individual may request an inspection of an alcoholism or drug abuse recovery or treatment facility. Complaints should be directed to:

Department of Health Care Services
Licensing and Certification Branch, MS 2600
PO Box 997413 MS 2600
Sacramento, CA 95899-7413
Attention: Complaint Coordinator
(916) 324-4505
FAX (916) 322-2658
TDD: (916) 445-1942


Joint Commission Accreditation and Complaint Information:



To file a complaint:

To report a complaint to The Joint Commission, use one of the following options:


E-mail: complaint@jointcommission.org

Fax: 630-792-5636

Mail: Office of Quality Monitoring

The Joint Commission

One Renaissance Boulevard

Oakbrook Terrace, Illinois 60181


California Board of Psychology Complaint Information:



To file a complaint:

Complete, sign and mail the form found online to:


Board of Psychology

1625 North Market Street Suite N-215

Sacramento, CA 95834


You can also contact the Board of Psychology for a consumer complaint form at (866) 503-3221.

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