Formal complaints by employees or individuals served and their designees should be submitted to the Program Director in writing, and will receive a written response of the outcome of the complaint within 5 business days. AToN Center administration will exercise due diligence in investigating all internal and external complaints in an impartial and prudent manner. Secondary impartial consultants may be employed to assist with investigations as needed.   AToN Center will not subject residents who make complaints or have complaints submitted on their behalf to any reprisals, interruptions of care, or discriminatory or adverse treatment due to complaint filing. Letters may be submitted to: AToN Center Program Director P.O. Box 230746 Encinitas, CA 92023
State Licensing and Certification Grievance and Complaint Information: To File a Complaint: In accordance with Title 9, Chapter 4, Section 10541(a), of the California Code of Regulations, any individual may request an inspection of an alcoholism or drug abuse recovery or treatment facility. Complaints should be directed to: Department of Health Care Services Licensing and Certification Branch, MS 2600 PO Box 997413 MS 2600 Sacramento, CA 95899-7413 Attention: Complaint Coordinator (916) 324-4505 FAX (916) 322-2658 TDD: (916) 445-1942
Joint Commission Accreditation and Complaint Information:   To file a complaint: To report a complaint to The Joint Commission, use one of the following options:   E-mail: Fax: 630-792-5636 Mail: Office of Quality Monitoring The Joint Commission One Renaissance Boulevard Oakbrook Terrace, Illinois 60181
California Board of Psychology Complaint Information:   To file a complaint: Complete, sign and mail the form found online to:   Board of Psychology 1625 North Market Street Suite N-215 Sacramento, CA 95834   You can also contact the Board of Psychology for a consumer complaint form at (866) 503-3221.